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Your Security is Our Priority

Learn how to prevent fraud and protect your account.

Protecting
You

Safeguarding your information and your accounts is our priority.


Fraud Detection

As a Gulf Winds member, you can be assured that we are constantly improving the ways we safeguard and protect your account. Through fraud monitoring we can detect unauthorized use, often before you are even aware of it. If we notice suspicious activity on your card or account, we may contact you by phone, text or email to confirm you have authorized a transaction.

Reminder: We will never initiate a call asking you to provide confidential information. If a call seems suspicious, please hang up and call us back directly to confirm that the call was legitimate.


Digital Banking Security

We are committed to giving you reliable account access. We use advanced technology to help protect you and continuously monitor our website and app to ensure they remain secure for our members.


Secure Access Codes

Our Secure Access Codes provide an added layer of protection when you log in to Digital Banking for the first time or from a computer/mobile device you have not previously registered. This prevents unauthorized users from obtaining and using your login information to access your online accounts. If an unauthorized user cannot retrieve the SAC sent to your point of contact, they cannot access your Digital Banking accounts.

Monitor your account activity and protect yourself from fraud.

There are many steps you can take to help prevent fraud on your accounts.


Protect Your Computer and Mobile Devices

We all use our phones and tablets to manage finances. It’s important to take precautions to protect your devices from security threats that evolve just as quickly as technology advances. Learn how to guard your information while at home and away. Learn more »


Make User IDs and Passwords as Secure as Possible

Create strong and unique usernames and passwords that focus on length and complexity. Update passwords regularly. Avoid using a password or a variation of a password that you already use on another website. Also, avoid using any variation of your name, or names of family members or pets, as these can sometimes be found on social media. Learn more »


Set Account Activity Alerts

Set and receive alerts to track your bank account activity and monitor your account even when you are not logged in. If our system sees something unusual, you'll get a text notification. 

To get started with Alerts today, log in to digital banking and click Settings > Alerts. 

NOTE: You must sign up for this service by defining your alert delivery preferences in digital banking. You are NOT automatically enrolled.


Go Paperless

Sign up for paperless e-statements to receive statements and other documents digitally. Going paperless reduces the threat of mail fraud and identity theft. It is also more convenient, and best of all, there is no fee.

Manage your preferences in digital banking and click Settings > Alerts Services > eStatements.


Contact Us

Call Gulf Winds immediately at 1.800.650.6328 if you suspect fraudulent activity.

Report a lost or stolen card or seek help for a security issue.


Debit Cards:

Pensacola Area: 850.479.9601
Toll-Free: 1.800.650.6328
After Hours, Weekends and Holidays: 1.800.472.3272

Need to file a claim?
If a transaction has been posted to your account that you did not authorize, easily report it in digital banking, in a branch or over the phone. Our digital system makes the claim-filing process simple without needing to speak to a Gulf Winds team member first!

  • Log into digital banking and select the account containing the transaction(s) in question.
  • For single transaction dispute: Click the ellipsis icon (three vertical dots) next to a specific transaction to dispute only that transaction.
  • For multiple transaction dispute: Click the ellipsis icon (three vertical dots) in the upper right-hand corner of the screen to dispute multiple transactions.
  • Read the acknowledgement and click 'Dispute Transactions' to proceed.
  • Confirm the transactions to dispute are correct and click 'Continue Dispute' to proceed.
  • Answer all questions and click 'Submit Dispute.'

After submitting your dispute, a window will appear confirming that your dispute was submitted. Any transactions that have been disputed will have a red flag next to them in your transaction history. Expand the transaction history to see a real-time status of your claim.

NOTE: Transactions can only be disputed once posted to your account.


Credit Cards:

Pensacola Area: 850.479.9601
Toll Free: 1.800.650.6328
After Hours, Weekends and Holidays: 1.866.791.6842


Suspicious Emails or Phishing:

fraud@gogulfwinds.com

Security Essentials

Stop fraud in its tracks. Protect yourself from fraud and scams by understanding how it happens.

 

Phishing

Recognize tactics used by scammers to try to trick you into sharing your personal information.

Learn More »

 

Identity Theft

Take steps to secure your personal information in both online and real-world transactions.

Learn More »

 

Scams

Learn how to protect yourself from common scams against your information and finances.

Learn More »

 

Vishing

Voice phishing is a form of phone fraud, using social engineering to get personal information.

Learn More »

 

Malware

Scam artists trick people into clicking on links that will download malware to their computers.

Learn More »

 

Digital Security

Learn how to keep your devices, accounts, and digital banking protected.

Learn More »

Protecting the Elderly from Financial Abuse

As more and more seniors use the internet for online banking, there is a growing risk of falling victim to malware and other forms of fraud.

Learn More »

Save. Spend. Live.

Insights and expertise to help you navigate your financial journey.


Fraud & Security Resources

Learn ways to guard your information while at home and away.

Discover Resources