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Staying Safe While Digital Banking

Digital Banking provides a convenient way to keep up with your bank accounts anytime, anywhere. Don’t let this convenience come at a cost – it is vital that you ALWAYS protect your Digital Banking login credentials. Here’s a few tips to protect your Digital Banking account login and password.

  • Create strong, unique passwords for Digital Banking

Passwords should be long, include a combination of numbers, symbols and upper and lowercase letters. Consider using a full sentence as your passphrase and change your passwords frequently.

  • Password-protect your devices

Prevent unauthorized access to your devices in case they are lost or stolen.

  • Use multi-factor authentication

This requires users to provide a combination of two or more credentials to verify a user’s ID for login.

  • Don’t keep your accounts logged in

Always log out when you’re done with your banking session! It’s also wise to not use Digital Banking on a shared computer.

  • Avoid banking on public WIFI

Public WIFI isn’t necessarily secure. Avoid Digital Banking on public WIFI networks.

  • Don’t provide personal or account information unless you initiate contact

Your financial institution will not reach out to you to ask for personal information like a social security number or bank account information. If you get a suspicious call, hang up and call your financial institution directly. Many times, fraudsters get your Digital Banking password just by asking for it. For example, let’s say you apply for a job online. The recruiter calls you and conducts an interview. The company wants to hire you right away. They ask for your Digital Banking credentials so they can deposit a check to your account for you to purchase the equipment needed for your home office. It turns out, the company was fake and the interview was a rouse – just to get your Digital Banking credentials.

Always protect your Digital Banking account password. While some of the steps listed above might be a bit of a hassle, it is worth it to protect your money and account. When you provide your Digital Banking credentials and fraud occurs, your account is considered compromised and must be closed to prevent future fraud attempts.

It is especially important to not voluntarily give up your password. Fraudsters can be very smooth operators and will take advantage of your good will. The bottom line is, you should never give out your Digital Banking credentials for any reason, ever.

If you have a feeling something doesn't seem right, reach out to us and we can take a closer look at the situation and offer you advice. If you think you’ve been scammed, have been a victim of fraud, or are wondering if something is legitimate, please contact us at 800-650-6328. We’re here to help!


Trina Wade

Trina Wade

Trina Wade is the Fraud Investigator at Gulf Winds and active member of the Fraud Squad — our team of highly trained experts committed to protecting members from fraud and supporting members that have fallen victim to fraud. Trina has significant experience in this field, serving Gulf Winds members for the last 6 years. When she is not busy fighting fraud, she loves spending time with her two sons and is the manager and assistant coach of her youngest son’s traveling soccer team.

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