CardSwap

Make managing your payment preferences simple

Payment method updates are easier for all your favorite online shopping, streaming, and subscription services with CardSwap. Enroll your Gulf Winds credit or debit card within the Digial Banking platform to easily update your recurring charges.

Why use CardSwap?

  • Make card updates all in one place
  • Easily update payment information in the event your card gets lost, stolen, or compromised
  • No extra apps to install or additional tools to learn
  • Works with many of your favorite online shopping and streaming services including Netflix, Amazon, Uber, Walmart, Hulu and more

Free yourself from tedious autopay updates

Getting Started

Start by logging into your Digital Banking platform. Launch CardSwap by selecting "Pay" and then "CardSwap" in the left-hand menu.

Get Started Page

Add Subscription(s) to CardSwap

Select where you want to update your payment information.

Select payment information to update

Enter Card Information

Link you Gulf Winds credit or debit card to update payment information.

Link your Gulf Winds card to update payment information

Review, Link, Swap and Manage

After setup you'll be directed to the CardSwap accounts page. From here, you can review accounts associated with your Gulf Winds card, link new accounts, swap your cards and manage your notifications.

Accounts

Frequently Asked Questions

General

How long does it take for my card to be swapped on a payee's site?

It may take up to 24 hours. However, in most cases, the card swap happens immediately. It may take longer if the payee website is down or we encounter an issue with the swap during the first attempt.

Payment Methods

Why do some payees require me to enter a security code?

Authentication requirements differ by payee. Some require a security question or code in order to access an account. If the payee requires you to enter a security question or code outside of CardSwap, you will also be required to enter your security question or code inside of CardSwap.

Why am I receiving an error message when adding a new payment method?

You will receive an error message if you are entering an incorrect card number, expiration date, zip code or CVV. Double check that you are entering correct card information. If you are attempting to add a payment method from a different financial institution, you will receive an error message instructing you to enter in your Gulf Winds credit or debit card information.

Why do I receive email confirmation that a new payment method is on file for some payees, but not others?

Whether or not you receive a confirmation email from a payee is dependent on the payee and their process for notifying customers of changes on their account. Gulf Winds has no control over notifications initiated by your payees.

Notifications

What does a yellow (!) next to a payee mean?

The (!) next to a payee may mean that the payee's website is temporarily down for maintenance. The (!) may also mean that there is an issue with the your account with a particular payee. Click on the payee with an (!) to receive information regarding any problems with your account with a particular payee and instructions on how to resolve the issue. Clicking on the payee will always provide messaging regarding any issues.

Why did I receive a notification that my payee account (i.e. iTunes) is being accessed from Virginia?

When utilizing CardSwap, you may receive notification from some payees that your account is being accessed from a location different than where you are located. This is caused by payees detecting a login from our servers rather than your location. In order to perform the swap, our system must access your account with each payee.

Why did I receive a notification that my payee account was accessed from an unknown device?

When utilizing CardSwap, you may receive notifications from some payees that your account is being accessed from an unknown device. This may occur if you have selected “remember me” upon login and the payee has registered your device. If the CardSwap system accesses an account with these settings in place, the payee may notify you because our system is different than what you typically use to access your account.