COVID-19 Updates

  • Masks are optional to enter any of our branch lobbies. If you plan to visit our lobbies, please follow our safety guidelines.

 

 

  • Don't have time to visit or call? Digital Banking may be an easier way to access your account. 

Updated 10/25/2021 - 4:45 p.m. CT

 

We will provide important updates to our members with notifications on this page, mobile and online banking, our Facebook page, and through email, if and when appropriate.

Safety is Our Priority

At Gulf Winds, our top priority is the well-being of our members, our employees and the communities we serve. We are closely monitoring the coronavirus disease (COVID–19) and are doing everything possible to keep our members and employees safe while providing continued access to your accounts and financial services.

Masks are optional when you enter any of our branch lobbies. If you plan to visit our lobbies, please follow our safety guidelines.

View Updates on Impacted Services and Emergency Assistance Offerings by Expanding the Below:

Emergency Assistance Offerings

We understand that the Coronavirus crisis is impacting the finances of many of our members. We have a variety of resources available should you need support.

Mortgage Assistance — Mortgage loan payment assistance is being determined on a case-by-case basis. Please call us to discuss potential options.

Credit Cards — We are providing expedited approvals for new credit cards and credit limit increases and/or other options for your existing Gulf Winds credit card.

Anything+ Personal Loans — Our Anything+ Personal Loan gives you options. Rates are as low as 9.90% APR for up to 60 months. These loans can be used for anything, funded quickly, and allow you 45 days with no payments. Apply online or call us now at 1.800.650.6328.

SBA Paycheck Protection Program (PPP) Loans — Gulf Winds partnered with Jack Henry's Biz2Credit program to make applying for PPP funds easy. As of May 5, 2021, PPP funding has been exhausted and new applications are no longer being accepted. 

Fee-Free ATMs — You have access to our network of 85,000 fee-free ATMs. Find an ATM nearby using our ATM locator.

If you need assistance, we’re here to discuss your options. Please call us at 1.800.650.6328 to talk about your situation and the resources we have available. We’re here to help you through this difficult time.

Branches and Contact Center Service

Our branch lobbies are open. Masks are optional when you enter any of our branch lobbies. If you plan to visit our lobbies, please follow our safety guidelines. Limit your time in the branch by requesting an appointment or by taking advantage of our expanded drive-thru service

Our Contact Center can be reached at 800.650.6328, Monday - Friday, 7:00 am - 6:00 pm CT and Saturday, 8:00 am - 1:00 pm CT.

Bank from Anywhere

With digital tools from Gulf Winds, you can check your balance, see account activity, transfer funds, deposit checks, pay bills and much more.

Online Banking: You can access your accounts online via Online Banking. If you haven’t enrolled in online banking, it only takes a few minutes.

Mobile Banking: Members are encouraged to download the Gulf Winds app in the App Store or Google Play. These tools provide 24/7 access to your accounts and give you the ability to bank without a trip to the branch.

Mobile Check Deposit: Use your smartphone or tablet to easily and securely deposit checks. Watch our quick video to learn more.

Digital Wallets: Options for contactless transactions include connecting your Gulf Winds debit card and credit cards to Apple Pay®, Samsung Pay® and Google Pay™.

ATMs: Members have access to our network of 85,000 fee-free ATMs. Find an ATM nearby using our ATM locator

Loan and Account Applications: You can still open an account or apply for a loan online. Call 800.650.6328 and we’d be happy to help you with your loan and account needs.

Your Deposits at Gulf Winds are Federally Insured

With the current economic uncertainty, you can rest assured that your funds at Gulf Winds are federally insured by the National Credit Union Administration up to $250,000 per member. Individual Retirement Accounts (IRAs) are federally insured up to an additional $250,000. Learn more about NCUA insurance.

What we’re doing to ensure your safety and the safety of our team

We will be taking the following measures to protect the health and safety of our members and team members: 

Face Masks — Masks are optional when members enter any of our branch lobbies. Members wearing masks will be asked to momentarily lower their mask for identification and security purposes.

COVID-19 Symptoms — If you're experiencing symptoms of COVID-19, please do not come inside the branch for an appointment. We will work with you through other channels to provide the service you need. 

Social Distancing — Please maintain a social distance of 6 feet between yourself and our
other members and team members. We have floor stickers in the branch to help guide you.
We will be limiting the number of members inside the branches at one time. This may result
in members having to wait outside the branch. Please limit the number of people you bring
with you into the branch to only the individuals necessary to complete your transaction.

Beware of Scams Related to Coronavirus

Scammers are taking advantage of people’s fears surrounding Coronavirus. They are setting up websites selling bogus products, offering medical advice to take personal information, and creating fake charities to steal donations. Here are some tips to avoid the most common Coronavirus scams. Gulf Winds also recommends signing up for consumer alerts from the FTC.

COVID-19 Frequently Asked Questions

Which branches are currently open and what are the hours?

Our branch lobbies are open. Masks are optional when you enter any of our branch lobbies. If you plan to visit our lobbies, please follow our safety guidelines. Limit your time in the branch by requesting an appointment or by taking advantage of our expanded drive-thru service. Our branch hours vary by location and can be found here

What types of transactions can I complete through Mobile and Online Banking?

With digital tools from Gulf Winds, you can monitor your balance, see account activity, transfer funds, deposit checks, pay bills, and much more. Visit GoGulfWinds.com/OnlineBanking to learn more and get started.

Is Gulf Winds offering mortgage payment assistance?

Mortgage loan payment assistance is being determined on a case-by-case basis. Please give us a call to discuss your options.

How will the Child Tax Credit impact me?

The Child Tax Credit is bigger this year than ever before due to the American Rescue Plan Act of 2021, a COVID relief bill passed in Congress earlier this year. If you have questions about the Child Tax Credit, what changed, and how it will impact you, please visit our blog or the IRS website for more information. Gulf Winds is not a tax expert and we do not offer tax advice. 

Is my money safe at the Credit Union?

Yes. With the current economic uncertainty, you can rest assured that your funds at Gulf Winds are federally insured by the National Credit Union Administration up to $250,000 per member. Individual Retirement Accounts (IRAs) are federally insured up to an additional $250,000. Learn more about NCUA insurance »

Is Gulf Winds charging ATM fees?

You have access to our network of 85,000 fee-free ATMs. Find an ATM nearby using our ATM locator.

How do I access my Safe Deposit Box if branch lobbies are closed?

Our branch lobbies are open. Members can also request an appointment to access their safe deposit box. 

Are notary services still available?

Our branch lobbies are open and can provide walk-up notary services. Notary services are also available in the first lane of our drive-thru or by appointment

How can I do a wire transfer?

We can process wire transfers in our lobbies, through our Contact Center and in the first lane of our drive-thrus.

How are the volatile market conditions affecting my retirement?

As we deal with historic market conditions and modified business arrangements, our Raymond James team is working to be a strong, reliable partner through the current volatility and beyond. Our experienced team of financial advisors is available to provide sound investment advice and answer your questions about how current market conditions could impact you. To request a consultation, please contact us at 1.850.479.7191 or visit GoGulfwinds.com/raymondjames.

Is Gulf Winds participating in the Small Business Administration’s (SBA) Paycheck Protection Program (PPP)?

Gulf Winds partnered with Jack Henry's Biz2Credit program to make applying for PPP funds easy. As of May 5, 2021, PPP funding has been exhausted and new applications are no longer being accepted. 

Supporting Our Community

Guided by the credit union philosophy People Helping People, Gulf Winds donated $100,000 through the Gulf Winds Cares program to combat the spread of COVID-19 and mitigate its effects on our community.

Gulf Winds donated $65,000 to Ascension Sacred Heart Hospital in Pensacola to purchase personal protective equipment (PPE) for its staff. This donation is equivalent to the cost of one month’s worth of supplies, under normal circumstances. Hospitals in our Alabama service area received $8,000 to purchase PPE. 

The remaining $27,000 went to first responders across our service area. They were provided protective equipment including hazmat suits, N95 masks, cotton masks, gloves, cleaning products and over 100 gallons of hand sanitizer. The Wakulla County Sheriff’s Office Community Fund received $5,000 to provide meals to seniors in need.

Donation to Ascension Sacred Heart

Gulf Winds donated $65,000 to Ascension Sacred Heart to purchase personal protective equipment.

Shipment of PPE
The first shipment of protective equipment included over 10,000 pairs of gloves and 360 cans of disinfectant.
PPE Donation to First responders

Gulf Winds donated protective equipment, including hazmat suits, to first responders.

Meal Delivery with Manna

Our team delivered meals to seniors in partnership with Manna Food Pantries so they could stay at home and not risk exposure.

Thank You for Being a Valued Member

Thank you for your patience during this unprecedented time. We will provide additional updates as they are available and will continue to strive to provide Service That Soars Above.