COVID-19 Updates

 

Updated 11/17/2020 - 4:10 p.m. CT

 

We will provide important updates to our members with notifications on this page, mobile and online banking, our Facebook page, and through email, if and when appropriate.

Safety is Our Priority

At Gulf Winds, our top priority is the well-being of our members, our employees and the communities we serve. We are closely monitoring the coronavirus disease (COVID–19) and are doing everything possible to keep our members and employees safe while providing continued access to your accounts and financial services.

Face coverings are required in our Leon County, City of Pensacola, Gulf Breeze and Alabama branches, as mandated by state and local governments. Face coverings are recommended but are not required at our other branch locations. Members will be asked to lower their face covering and look into our security cameras for identification and security purposes. Please refer to CDC guidelines about the use of face coverings.

Gulf Winds will continue to monitor this evolving situation and follow the guidance of the Centers for Disease Control and Prevention (CDC) for best practices.

View Updates on Affected Services and Emergency Assistance Offerings by Expanding the Below:

Emergency Assistance Offerings

We understand that the Coronavirus crisis is impacting the finances of many of our members. We have a variety of resources available should you need support.

Loan Deferment — We are prepared to assist you on your Gulf Winds loan payments. To get started please fill out the Deferred Loan Payment Request Form. Please note some restrictions may apply. This deferment is only available to members in good standing.

Mortgage Assistance — Mortgage loan payment assistance is being determined on a case-by-case basis. Please call us to discuss potential options.

Credit Cards — We are providing expedited approvals for new credit cards and credit limit increases and/or other options for your existing Gulf Winds credit card.

Anything+ Personal Loans — Our Anything+ Personal Loan gives you options. Rates are as low as 9.90% APR for up to 60 months. These loans can be used for anything, funded quickly and allow you 45 days with no payments. Apply online or call us now at 1.800.650.6328.

SBA Paycheck Protection Program Loans — The Paycheck Protection Program resumed accepting applications July 6, 2020, at 8:00 AM CDT in response to the Paycheck Protection Program Extension Act. The new deadline to apply for a Paycheck Protection Program loan is August 8, 2020. We have partnered with Lendio to make applying easy. Learn more or apply online

Fee-Free ATMs — You have access to our network of 85,000 fee-free ATMs. Find an ATM nearby using our ATM locator.

If you need assistance, we’re here to discuss your options. Please call us at 1.800.650.6328 to talk about your situation and the resources we have available. We’re here to help you through this difficult time.

Branches and Contact Center Service

Our branch lobbies are now open. To limit time spent in your local branch, please request an appointment or visit our branch drive-thrus, which are offering expanded services.

Our Contact Center can be reached at 800.650.6328, Monday - Friday, 7:00 am - 6:00 pm CT and Saturday, 8:00 am - 1:00 pm CT.

Bank from Anywhere

With digital tools from Gulf Winds, you can check your balance, see account activity, transfer funds, deposit checks, pay bills and much more.

Online Banking: You can access your accounts online via Online Banking. If you haven’t enrolled in online banking, it only takes a few minutes.

Mobile Banking: Members are encouraged to download the Gulf Winds app in the App Store or Google Play. These tools provide 24/7 access to your accounts and give you the ability to bank without a trip to the branch.

Mobile Check Deposit: Use your smartphone or tablet to easily and securely deposit checks. Watch our quick video to learn more.

Digital Wallets: Options for contactless transactions include connecting your Gulf Winds debit card and credit cards to Apple Pay®, Samsung Pay® and Google Pay™.

ATMs: Members have access to our network of 85,000 fee-free ATMs. Find an ATM nearby using our ATM locator

Loan and Account Applications: You can still open an account or apply for a loan online. Call 800.650.6328 and we’d be happy to help you with your loan and account needs.

Your Deposits at Gulf Winds are Federally Insured

With the current economic uncertainty, you can rest assured that your funds at Gulf Winds are federally insured by the National Credit Union Administration up to $250,000 per member. Individual Retirement Accounts (IRAs) are federally insured up to an additional $250,000. Learn more about NCUA insurance.

What we’re doing to ensure your safety and the safety of our team

As our branch lobbies open, we will be taking the following measures to protect the health and safety of our members and team members: 

Social distancing — We ask that you maintain a social distance of 6 feet between yourself and our other members and team members. Please limit the number of people you bring into the branch with you and only bring the individuals necessary to complete your transaction.

COVID-19 symptoms — If you're experiencing symptoms of COVID-19, please do not come inside the branch. We will work with you through other channels to provide the service you need. 

Face coverings — Face coverings are required in our branches located in Alabama, the City of Pensacola, Gulf Breeze, and Leon County as mandated by state and local governments. Face coverings are recommended but are not required at our other branch locations. Members will be asked to lower their face covering and look into our security cameras for identification and security purposes. Please refer to CDC guidelines about the use of face coverings.

Limited entrances — A limited number of entrances will be open to our branches. Please follow the signs on the entrance doors.

Increased sanitation — Hand sanitizer will be readily available at each branch, and daily cleaning will be conducted by our team members. Please note that coffee stations will not be available.

Beware of Scams Related to Coronavirus

Scammers are taking advantage of people’s fears surrounding Coronavirus. They are setting up websites selling bogus products, offering medical advice to take personal information, and creating fake charities to steal donations. Here are some tips to avoid the most common Coronavirus scams. Gulf Winds also recommends signing up for consumer alerts from the FTC.

COVID-19 Frequently Asked Questions

Which branches are currently open and what are the hours?

Our branch lobbies are now open. To limit time spent in your local branch, please request an appointment or visit our branch drive-thrus, which are offering expanded services.

What types of transactions can I complete through Mobile and Online Banking?

With digital tools from Gulf Winds, you can monitor your balance, see account activity, transfer funds, deposit checks, pay bills and much more. Visit GoGulfWinds.com/OnlineBanking to learn more and get started.

Is Gulf Winds offering loan payment assistance?

Gulf Winds is committed to providing the support you may need today and in the months ahead. We are offering a variety of resources to help meet this challenge. We are offering a variety of resources to help meet this challenge. Visit GoGulfWinds.com/Help for details. 

Is Gulf Winds offering mortgage payment assistance?

Mortgage loan payment assistance is being determined on a case-by-case basis. We are offering a variety of resources to help meet this challenge. Visit GoGulfWinds.com/Help for details. 

What other types of assistance is Gulf Winds offering through this difficult time?

At this time, we have lowered our rate on personal loans and are providing expedited approvals for new credit cards, offering credit limit increases and payment assistance for your existing Gulf Winds credit card. Visit GoGulfWinds.com/Help for details.

Is my money safe at the Credit Union?

Yes. With the current economic uncertainty, you can rest assured that your funds at Gulf Winds are federally insured by the National Credit Union Administration up to $250,000 per member. Individual Retirement Accounts (IRAs) are federally insured up to an additional $250,000. Learn more about NCUA insurance »

Is Gulf Winds charging ATM fees?

You have access to our network of 85,000 fee-free ATMs. Find an ATM nearby using our ATM locator.

How do I access my Safe Deposit Box if branch lobbies are closed?

Branch lobbies are now open. Members can request an appointment to access their safe deposit box in a more convenient manner. 

Are notary services still available?

Yes. Notary services are available in our lobby and the first lane of our drive-thru. You can also request an appointment to conviently receive this service. 

How can I do a wire transfer?

We’re happy to help with wire transfers and can process them in our branch lobbies, through our Contact Center, in the first lane of our drive-thrus or by appointment.

How are the volatile market conditions affecting my retirement?

As we deal with historic market conditions and modified business arrangements, our Raymond James team is working to be a strong, reliable partner through the current volatility and beyond. Our experienced team of financial advisors is available to provide sound investment advice and answer your questions about how current market conditions could impact you. To request a consultation, please contact us at 1.850.479.7191 or visit GoGulfwinds.com/raymondjames.

Is Gulf Winds participating in the Small Business Administration’s (SBA) Paycheck Protection Program?

Gulf Winds isn't offering this program directly, but we have partnered with Lendio to help members apply. Visit lendio.com/ppp/gulf-winds-credit-union.

Supporting Our Community

Guided by the credit union philosophy People Helping People, Gulf Winds donated $100,000 through the Gulf Winds Cares program to combat the spread of COVID-19 and mitigate its effects on our community.

Gulf Winds donated $65,000 to Ascension Sacred Heart Hospital in Pensacola to purchase personal protective equipment (PPE) for its staff. This donation is equivalent to the cost of one month’s worth of supplies, under normal circumstances. Hospitals in our Alabama service area received $8,000 to purchase PPE. 

The remaining $27,000 went to first responders across our service area. They were provided protective equipment including hazmat suits, N95 masks, cotton masks, gloves, cleaning products and over 100 gallons of hand sanitizer. The Wakulla County Sheriff’s Office Community Fund received $5,000 to provide meals to seniors in need.

Donation to Ascension Sacred Heart

Gulf Winds donated $65,000 to Ascension Sacred Heart to purchase personal protective equipment.

Shipment of PPE
The first shipment of protective equipment included over 10,000 pairs of gloves and 360 cans of disinfectant.
PPE Donation to First responders

Gulf Winds donated protective equipment, including hazmat suits, to first responders.

Meal Delivery with Manna

Our team delivered meals to seniors in partnership with Manna Food Pantries so they could stay at home and not risk exposure.

Thank You for Being a Valued Member

Thank you for your patience during this disruption to our normal level of service. We will provide additional updates as they are available and will resume lobby services as soon as we can.