President's Message

We’re halfway through 2018, and it’s already been a great year. Our First Annual Member Appreciation Event was a success with more than 700 attendees, lots of giveaways and a beautiful day spent with you – our members. You shared success stories, great experiences and even concerns with us and we truly appreciate that opportunity to listen to you. I believe I speak for our Board and Senior Leadership when I say it was one of our best events ever. If you missed it, please keep an eye out for our 2019 event, because you’ll want to be there!

Service That Soars Above has always been our promise to you, and for years now we’ve focused our efforts on how we can live up to that expectation. I’ve shared a lot about our Service Guarantee Program and how we’re using your feedback to drive changes. In February 2018, we extended our Contact Center hours to add more than 200 hours per week of availability for you to speak with our team. Since then, we’ve helped hundreds of members get approved for loans during these extended hours and have helped you with countless other questions regarding your accounts.

We also launched an application on our website that allows you to open new accounts online without coming into a branch. The response was overwhelming, and our team has been excited to assist with setting up new accounts and chat with new members about all we have to offer. If you’re one of the more than 400 members, who have joined online, welcome! Please reach out to us about other services we offer that can improve your financial life, whether it’s through our low rates or competitive investment options.

We pride ourselves on finding the right balance between keeping up with changing technology and providing the personal service you deserve. We know how important it is that you can bank whenever and wherever you want. We are always looking for ways to improve our mobile app and are currently beta testing chat and text features so that we can connect to you even more. 

We’re also investing in resources and training for our team. Just like we utilize your feedback, we welcome theirs to help make Gulf Winds the best place to work. After all, our team members are the face of Gulf Winds, and the ones partnering with you and serving your needs. With a survey score of 9.8/10 from your most recent feedback, we’d say our team is doing a pretty fantastic job serving you and making doing business with Gulf Winds easy.

Every day we consider what more we can do for our members. We’ve come a long way from the small credit union that began in 1954, and we are even more excited about the future. We know we couldn’t have done it without your loyalty, support and feedback. We thank you for continuing to trust us as your financial partner and look forward to growing to serve more of our Gulf Coast community.