Gulf Winds News
This year we celebrate 24 years of being rated five stars for safety, soundness, and security by BauerFinancial, a score that only nine percent of the nation’s 6,000-plus credit unions have attained. We hope this gives you confidence in having Gulf Winds as your financial partner.
As you know, our mission is to provide you with Service That Soars Above in every interaction with Gulf Winds — in branch, online or over the phone. One way we fulfilled this promise to you last year was by implementing online account opening. Thanks to your feedback and our Service Guarantee Program, we saw the need for improved online offerings.
Improving the way we provide service to you also means offering better products to fit your financial needs. We recently added VA, Condo, and Investment Property Loans to our mortgage suite. Your feedback also uncovered the need for extended contact center hours, which began in February. We know you have a busy life and want to do as much as possible to accommodate your schedule. Now you can call us earlier in the morning and later in the evening — from 7 am - 7 pm on weekdays and 8 am - 2 pm Central Time on Saturdays.
When you respond to surveys and share ideas in-person and over the phone with our team, each and every comment and request is tracked. This helps us see where we need to improve our offerings. We are looking forward to sharing even more improvements this year and in the coming years. In fact, the next project you’ll hear a lot about is a new branch design in our Tallahassee region. We’re calling it “The Branch of the Future” and will be unveiling it later this year. The goal of the new branch design is to create an environment that is the best mix of face-to-face member service and technology.
We’re also taking steps toward enhancing the security of your financial life with Gulf Winds. If you have a Gulf Winds Visa credit card, your card is already EMV Chip-enabled. This year we are transitioning debit cards to an EMV chip too. Using a card with an EMV chip allows for safer transactions and reduces the risk of identity theft. In the coming months, you’ll receive a new debit card in the mail featuring the EMV chip and the added security benefits.
And we’re not stopping there. As the use of technology increases, the risk that comes along with it increases too. That’s one reason we implemented a new Enterprise Risk Management Committee. As an extension of our board, this committee reviews credit union activities to ensure we are staying ahead of emerging risks and putting procedures into place that protect Gulf Winds and our members.
A huge part of our continued growth and success is because of our loyal members. As our way of giving thanks, we are hosting a Gulf Winds Member Appreciation Event on Friday, April 20, 2018. The event will be held at the Gulf Winds Nine Mile Branch from 9:00 am to 5:00 pm and will feature $500 in giveaways, Cat Country, food, and fun. Be on the lookout for more information in the coming weeks on this event, and thank you for choosing Gulf Winds as your financial partner.