Leadership Message Summer 2021

Chris Rutledge

Kurt StenersonAt Gulf Winds Credit Union, our members have always been at the heart of what we do. Every plan, every decision — they all start by considering how it will impact you and your banking experience. Our drive to bring you modern digital tools is no different. Yes, you can now bank conveniently from your fingertips no matter where you are, but we still provide the valuable personal service you expect from your local credit union. We call it digital banking with a human touch.

While our members have been utilizing our digital tools for years, it was no surprise to see record numbers turning to our digital services during the pandemic. Many of you appreciated the convenience of our mobile app, digital wallets, service chat options, phone banking, online loan applications, and our network of nationwide, fee-free ATMs.

This year, we have continued our investment in technology to improve your experience as a member. One of the more popular features we are piloting is a loan tool that can prequalify you for an auto loan in just minutes without worrying about any impact on your credit score. You can also now check your recent transaction and balance history from an Apple Watch. Later this year, we will be launching a new website that will make banking on-the-go even easier.

Growth, of course, is sometimes accompanied by growing pains. Thank you for your patience last month when we closed for a day to update our network. This significant upgrade already supports our future growth and improves our ability to provide uninterrupted service during a storm or power outage. 

No matter how you access your account or request financial services, excellent member service will always be our focus. Whatever the future holds, Gulf Winds remains dedicated to providing Service That Soars Above.

Kurt Stenerson
Executive Vice President of Digital Innovation