Stay Safe on Cyber Monday with these 14 Tips
Cyber Monday is considered the best shopping day of the year for online shoppers getting ready for the holidays. The first Monday after Thanksgiving has grown tremendously in popularity as online businesses offer great deals and useful incentives like "free shipping.” When your doing your holiday shopping online, make sure you're doing it safely. Whenever there's a consumer frenzy, you can be sure that scammers and identity thieves will be trying to take advantage of shoppers. When you're looking for Cyber Monday deals, make sure to follow these tips to protect yourself from scams.
1. Shop at websites you trust
Expect a record for online holiday spending this year. But shopping IRL — in real life — offers one advantage: you can usually be sure the business and the inventory exist. On the web, some businesses are fabricated by people who just want your credit card information and other personal details. To play it safe, consider doing online business only with retailers you trust and have shopped with before.
2. Check out the business
Did you find the perfect gift on an unfamiliar website? Break out your detective skills whenever you want to buy something from a new merchant. Does the company interact with a social media following? What do its customer reviews say? Does it have a history of scam reports or complaints at the Better Business Bureau? Take it one step further by contacting the business. If there’s no email address, phone number, or address for a brick-and-mortar location, that could be a signal that it’s a fake company.
3. Beware rock-bottom prices
Black Friday, Cyber Monday, and other big sales along the way have become a tradition of holiday shopping. However, if a website offers something that looks too good to be true, then it probably is. Compare prices and pictures of the merchandise at similar websites. Rock-bottom prices could be a red flag that the business doesn’t have those items in stock. The website may exist only to get your personal information. Bah humbug!
4. Avoid public Wi-Fi
You might be tempted to take your shopping spree to a coffee shop for a cup of joe. Keep in mind, Wi-Fi networks use public airwaves. With a little tech know-how and the freely available Wi-Fi password at your favorite cafe, someone can intercept the data you send and receive while on free public Wi-Fi. Shopping online usually means giving out information that an identity thief would love to grab, including your name and credit card information. Bottom line: It’s never a good idea to shop online or log in to any website while you’re connected to public Wi-Fi.
5. Use a VPN
If you must shop online on public Wi-Fi, consider installing and using a VPN — short for “virtual private network” — on all mobile devices and computers before connecting to any Wi-Fi network. A VPN creates an encrypted connection between your smartphones and computers and the VPN server. Think of it as a secure tunnel your Internet traffic travels through while you browse the web, making your data safer from interception by nearby hackers.
6. Create strong passwords
If someone has the password to your account, they can log in, change the shipping address, and order things while you get stuck with the bill. Help keep your account safe by locking it with a strong password — “Santa123” won’t do. Here are some tips on how to create a strong password: Use a complex set of at least 10 lowercase and uppercase numbers, letters, and symbols. Don’t use personal information that others can find or guess, such as birthdates, your kids’ names, or your favorite color. Don’t use the same password — however strong — on multiple accounts. A data breach at one company could give criminals access to your other, shared-password accounts.
7. Check out website security
That small lock icon in the corner of your URL bar tells you that the web page you’re on has privacy protection installed. The URL will start with “https.” These websites mask any data you share, typically on pages that ask for passwords or financial information. If you don’t see that lock or the “s” after “http,” then the webpage isn’t secure. There is no privacy protection attached to these pages, so we suggest you exercise caution before providing your credit card information over these sites.
8. Watch out for email scams
Sometimes, something in your email in-box can stir your holiday consumer cravings. For instance, it might be tempting to open an email that promises a “special offer.” But that offer could be special in a bad way. Clicking on emails from unknown senders and unrecognizable sellers could infect your computer with viruses and malware. It’s better to play it safe. Delete them, don’t click on any links, and don’t open any attachments from individuals or businesses you are not familiar with.
9. Don’t give out too much information
No shopping website will ever need your Social Security number. If you’re asked for very personal details, call the customer service line and ask whether you can supply some other identifying information. Or just walk away and find a better-known, accommodating website for your holiday buys.
10. Pay with a credit card
Attention, holiday shoppers: You’ll usually get the best liability protection — online and offline — when you use a credit card. Here’s why if someone racks up unauthorized charges on your credit card, federal regulations say you won’t have to pay while the card company investigates. Most major credit cards offer $0 liability for fraudulent purchases. Keep in mind, your liability for unauthorized charges on your debit card is capped at $50, if you report it within two business days. If someone uses your account and you don't report the theft in 60 days, you may not be reimbursed at all.
11. Check your statements
Robust holiday shopping can add pages to your credit card statements. Check your statements for fraudulent charges at least once a week or set up account alerts. When you receive a text or email about a charge, you can check the message and easily recall whether you made the charge.
12. Mind the details
The holiday season is a busy time, but it’s smart to stay organized. After you make the purchase, keep the receipt, order confirmation number, and postal tracking number in a safe place. If you have a problem with the order, this information will help the merchant resolve the problem.
13. Report the company
This is no time for holiday cheer. If you suspect the business is bogus, notify your credit card company about the charge and close your account. File a complaint with the U.S. Federal Trade Commission. The FTC offers an identity theft recovery plan, should you need it.
14. Make a resolution
It’s smart to practice safe online shopping during the holidays. But the holiday season doesn’t last forever. Make a New Year’s resolution to shop safely online year-round.
Be safe this Cyber Monday and HAPPY SHOPPING!